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Uneven pavement

Reported via desktop in the Damaged pavement category anonymously at 16:28, Wed 9 July 2025

Sent to London Borough of Bexley less than a minute later. Report ref: 7834621.

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Photo of this report zoom
Photo of this report zoom

I would like to report an incident that occurred Sunday evening (22/06/25) between 8:30pm and 8:45pm. We was walking through the village and my daughter she was on her scooter riding along the pavement outside pink peppers on Albert road, Nuxley village Belvedere da17, when she fell off due to uneven pavement. I have reported this to Thames Water and they have advised me that this would be down to the local council. I am reporting this due the marks she now has on her face which has now left a scar, I tried speaking to shop owner but he wasnt caring or helpful at all

My daughter was in pain not being able to sleep on that side of her face and even missed out in participate fully in her first sports day due to this injury.

I have attached photos of her face and the reply from Thames Water

Updates

  • This case is currently being investigated.

    Further updates will follow.

    View Our Response Times

    State changed to: Investigating

    Posted by London Borough of Bexley at 16:36, Wed 9 July 2025

  • State changed to: Open

    Updated by London Borough of Bexley at 15:53, Thu 10 July 2025

  • The reported issue requires further investigations or work by our Highways Technicians to resolve, which may include any of the following:

    • Carrying out enforcement noticing/investigations that are restricted by set timescales
    • Monitor for misuse or gather evidence
    • Monitor in heavy rainfall
    • Monitor Contractor performance
    • Requires reinspection after other internal/external involvement

    A future update will be provided once a reinspection or additional work has been carried out,

    Thank you for reporting this matter.

    State changed to: Action scheduled

    Posted by London Borough of Bexley at 08:46, Fri 11 July 2025

  • Following further investigations, we can confirm that the issue identified in this report does not currently exceed the Council's threshold where further action would be required at this stage. Further information on these guidelines can be found on our website:

    Highways Service Level Agreements

    We will continue to monitor the situation and take the necessary steps if and when the issue does meet the Councils requirements for action.

    If you feel the problem deteriorates or requires further investigation in the future, please let us know.

    We thank you for reporting this matter for our attention.

    State changed to: No further action

    Posted by London Borough of Bexley at 17:10, Mon 14 July 2025

This report is now closed to updates from the public. You can make a new report in the same location.