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Job Ref: 5289963 “Still” Street lamp not working

Reported via mobile in the Lamp post category anonymously at 09:10, Sun 17 December 2023

Sent to London Borough of Bexley less than a minute later. Report ref: 5329034.

Job Ref: 5289963 . This job was raised as it presents a danger to the public. The job has been closed as”Fixed” which it clearly has not! If parts need to be ordered or a third party to be involved, the the job Status should have been changed to ongoing, until the work is completed, not fixed and closed.

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Updates

  • The Council has received your reported fault and will send you a further message when investigations are to be carried out.

    State changed to: Investigating

    Posted by London Borough of Bexley at 09:10, Sun 17 December 2023

  • The case has now been closed as our investigations have been completed and the necessary repairs arranged where it relates to items maintainable by Bexley. This may require replacement materials to be ordered or works needed by external agencies (such as UK Power Networks or Housing Association) which may then take up to 4 weeks.

    Please let us know if the matter is not resolved after 4 weeks.

    State changed to: Fixed

    Posted by London Borough of Bexley at 11:10, Thu 21 December 2023

  • This problem has not been fixed. This issue has been raised 3 times over a period of months, nobody gets in touch or provides an update report, it’s just closed as fixed. This week I even phoned the council office to speak to someone, and was just advised they have been awaiting a part? I asked why it has been closed down as fixed again, when it’s not. They couldn’t answer.

    State changed to: Open

    Posted anonymously by a non-staff user at 11:21, Sunday 14 January 2024
    Still open, via questionnaire

This report is now closed to updates from the public. You can make a new report in the same location.