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Drain/gulley cover still faulty

Reported via mobile in the Gulley covers category anonymously at 22:21, Tue 19 September 2023

Sent to London Borough of Bexley less than a minute later. Report ref: 5011720.

Photo of this report zoom
Photo of this report zoom

I reported that this cover makes a terrible noise when cars drive over it. It has collapsed and causes flooding in the road when it rains. Your “process” of updating my request just goes round in circles. You ask me for an update, I tell you that nothing has been done, then you say it’s fixed. It’s not . See photos, one taken in July, one taken today. Nothing has been done to mend this . What a waste of time.

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Updates

  • This case is currently being investigated.

    Further updates will follow.

    View Our Response Times

    State changed to: Investigating

    Posted by London Borough of Bexley at 08:29, Wed 20 September 2023

  • The reported issue requires further investigations or work by our Highways Technicians to resolve, which may include any of the following:

    • Carrying out enforcement noticing/investigations that are restricted by set timescales
    • Monitor for misuse or gather evidence
    • Monitor in heavy rainfall
    • Monitor Contractor performance
    • Requires reinspection after other internal/external involvement

    A future update will be provided once a reinspection or additional work has been carried out,

    Thank you for reporting this matter.

    State changed to: Action scheduled

    Posted by London Borough of Bexley at 10:00, Fri 22 September 2023

  • Still open, via questionnaire, 13:52, Wed 18 October 2023

  • The report has been inspected by a member of the Highways Team . The inspection concluded that the fault identified within this report does not require further action as it does not meet guidelines where further action or repairs are required at this stage.

    Highways Service Level Agreements

    Thank you for reporting this matter.

    State changed to: No further action

    Posted by London Borough of Bexley at 11:15, Wed 13 December 2023

This report is now closed to updates from the public. You can make a new report in the same location.