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Drain/gulley cover still faulty

Reported via mobile in the Gulley covers category anonymously at 22:21, Tuesday 19 September 2023

Sent to London Borough of Bexley less than a minute later. Report ref: 5011720.

I reported that this cover makes a terrible noise when cars drive over it. It has collapsed and causes flooding in the road when it rains. Your “process” of updating my request just goes round in circles. You ask me for an update, I tell you that nothing has been done, then you say it’s fixed. It’s not . See photos, one taken in July, one taken today. Nothing has been done to mend this . What a waste of time.

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  • This case is currently being investigated.

    Further updates will follow.

    View Our Response Times

    State changed to: Investigating

    Posted by London Borough of Bexley at 08:29, Wednesday 20 September 2023

  • The reported issue requires further investigations or work by our Highways Technicians to resolve, which may include any of the following:

    • Carrying out enforcement noticing/investigations that are restricted by set timescales
    • Monitor for misuse or gather evidence
    • Monitor in heavy rainfall
    • Monitor Contractor performance
    • Requires reinspection after other internal/external involvement

    A future update will be provided once a reinspection or additional work has been carried out,

    Thank you for reporting this matter.

    State changed to: Action scheduled

    Posted by London Borough of Bexley at 10:00, Friday 22 September 2023

  • Still open, via questionnaire, 13:52, Wednesday 18 October 2023

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