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Flooding in the road (reporting for the 3rd time)

Reported via mobile in the Flooding in the road category anonymously at 13:22, Mon 12 June 2023

Sent to London Borough of Bexley less than a minute later. Report ref: 4661261.

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Photo of this report zoom

This is now being reported for the 3rd time in 2 years. Each time it’s reported, the case is left open for nearly a year and then closed with a “fixed” status and this has never attempted to be resolved. The first time it was under case number 2742964 and then again under 3934642. The photos attached have been taken today and the issue is absolutely not resolved. Water floods in the road and is thrown all over our drive and at passers by, we cannot get in or out of our car when it rains because of the water being thrown from the road puddles by cars driving past. Please can somebody contact me to tell me why this is being marked as resolved when nobody is looking at this?

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Updates

  • This case is currently being investigated.

    Further updates will follow.

    View Our Response Times

    State changed to: Investigating

    Posted by London Borough of Bexley at 13:31, Mon 12 June 2023

  • Still open, via questionnaire, 17:21, Mon 10 July 2023

  • Still open, via questionnaire, 17:56, Mon 7 August 2023

  • State changed to: In progress

    Updated by London Borough of Bexley at 18:07, Mon 4 September 2023

  • Still no update on this request

    Posted anonymously by a non-staff user at 18:07, Mon 4 September 2023
    Still open, via questionnaire

  • The reported issue requires further investigations or work by our Highways Technicians to resolve, which may include any of the following:

    • Carrying out enforcement noticing/investigations that are restricted by set timescales
    • Monitor for misuse or gather evidence
    • Monitor in heavy rainfall
    • Monitor Contractor performance
    • Requires reinspection after other internal/external involvement

    A future update will be provided once a reinspection or additional work has been carried out,

    Thank you for reporting this matter.

    State changed to: Action scheduled

    Posted by London Borough of Bexley at 12:27, Fri 8 September 2023

  • Still open, via questionnaire, 18:34, Mon 2 October 2023

  • Hi, this was changed to ‘action scheduled’ in September, are you able to provide details of what action is scheduled when for?

    Posted anonymously by a non-staff user at 12:41, Wed 14 February 2024

  • This case is currently being investigated.

    Further updates will follow.

    View Our Response Times

    State changed to: Investigating

    Posted by London Borough of Bexley at 08:32, Thu 15 February 2024

  • How can the status of the ticket go from action scheduled to ‘being investigated’? Reporting this incident is going round in circles

    Posted anonymously by a non-staff user at 09:05, Thu 15 February 2024

  • The reported issue requires further investigations or work by our Highways Technicians to resolve, which may include any of the following:

    • Carrying out enforcement noticing/investigations that are restricted by set timescales
    • Monitor for misuse or gather evidence
    • Monitor in heavy rainfall
    • Monitor Contractor performance
    • Requires reinspection after other internal/external involvement

    A future update will be provided once a reinspection or additional work has been carried out,

    Thank you for reporting this matter.

    State changed to: Action scheduled

    Posted by London Borough of Bexley at 09:25, Thu 22 February 2024

  • Bulk closed

    State changed to: Fixed

    Posted by London Borough of Bexley at 16:16, Thu 30 May 2024

  • Following further investigations, we can confirm that the issue identified in this report does not currently exceed the Council's threshold where further action would be required at this stage. Further information on these guidelines can be found on our website:

    Highways Service Level Agreements

    We will continue to monitor the situation and take the necessary steps if and when the issue does meet the Councils requirements for action.

    If you feel the problem deteriorates or requires further investigation in the future, please let us know.

    We thank you for reporting this matter for our attention.

    State changed to: No further action

    Posted by London Borough of Bexley at 09:45, Thursday

This report is now closed to updates from the public. You can make a new report in the same location.