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Grass cutters have hit something that flew up and chipped and cracked my windscreen

Reported via mobile in the General Enquiry/Complaints category anonymously at 22:25, Wednesday 9 June 2021

Sent to London Borough of Bexley less than a minute later. Report ref: 2781131.

I left my car parked on the road outside 29 Sydney Road yesterday and today. Yesterday the 8th of June 2021 some council workers were cutting the grass between the pavement and road and one of them must have hit a stone or pebble etc with the grass cutter. I now have a very large crack and chip in my windscreen that wasn’t there yesterday morning. My insurance covers some of the windscreen replacement but I have to cover the excess of £115. Please can this be reimbursed as it was no fault of my own

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  • Thank you for your report.

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    State changed to: Investigating

    Posted by London Borough of Bexley at 22:25, Wednesday 9 June 2021

  • Extra photos to show the freshly cut grass and the grass spattered on my car from the trimmer and another hopefully better quality of the chip - the reflections make this hard to capture

    Posted anonymously by a non-staff user at 10:51, Thursday 10 June 2021

  • Action Scheduled

    Work to resolve the issue you raised and undertaken on a priority basis. We cannot provide specific timescales but aim to get this matter resolved as soon as possible, and we will notify you.

    Thank you for bringing to our attention.

    State changed to: Action scheduled

    Posted by London Borough of Bexley at 15:23, Thursday 10 June 2021

  • I’ve had the windscreen replaced at a cost of £115 but heard nothing from company who were contracted to cut the grass and one phone call from a council employee. Nothing else.

    Posted anonymously by a non-staff user at 22:51, Wednesday 7 July 2021
    Still open, via questionnaire

  • Still open, via questionnaire, 16:15, Monday 23 August 2021

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